Welcome to Cocoon!
At Cocoon (“we,” “our,” or “us”), your privacy is a top priority. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website (https://startcocoon.com) and mobile application (collectively, the “Services”).

By using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

A. Information You Provide

When you interact with our Services, we may collect personal information including:

• Name, email, phone number
  
  
• Child’s name, age, birthdate (for developmental tracking)
  
  
• Your parenting preferences, feedback, and messages
  
  
• Account credentials and profile data
  
  

B. Information We Collect Automatically

We may automatically gather information about:

• Device type, browser, operating system
  
  
• IP address and location data
  
  
• Page views, app usage data, and interaction times
  
  
• Cookies and tracking technologies (see below)
  
  

C. Information from Third Parties

If you connect with third-party services or log in using social platforms (e.g. Apple, Google), we may receive relevant profile or authentication data as authorized by you.

2. How We Use Your Information

We use your information to:

• Deliver personalized developmental content and activity suggestions
  
  
• Provide and improve our Services
  
  
• Respond to user questions or support requests
  
  
• Send service-related updates, reminders, and notifications
  
  
• Monitor, analyze, and improve app usage and performance
  
  
• Ensure safety, detect fraud, and comply with laws
  
  

3. Sharing Your Information

We do not sell or rent your data.

We may share limited data with:

• Service providers (e.g., cloud hosting, analytics) under strict confidentiality
  
  
• Professionals (e.g., child development experts) as part of consultations you opt into
  
  
• Legal authorities, if required by law or to protect rights and safety
  
  
• A new entity, if Cocoon is involved in a merger or acquisition (with notice provided)
  
  

4. Cookies and Tracking Technologies

We use cookies and similar tools to:

• Recognize your device and preferences
  
  
• Understand user behavior and improve performance
  
  
• Deliver optional push notifications or alerts
  
  

You can manage cookies via your browser settings. Disabling them may affect certain features.

5. Data Retention

We keep your data only as long as needed to fulfill the purposes described in this policy or to comply with legal requirements. You can request deletion at any time.

6. Data Security

We use industry-standard safeguards including encryption, secure servers, and restricted access protocols. However, no system can guarantee complete security.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access or update your personal data
  
  
• Request deletion of your information
  
  
• Request a copy of your data in a portable format
  
  
• Object to or limit certain uses of your data
  
  
• Opt out of promotional communications
  
  

To exercise your rights, contact us at: [email protected]

8. Children’s Privacy

Cocoon is intended for use by parents and caregivers. We do not knowingly collect data from children under 13. If we learn that a child’s data was collected without consent, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you via email or within the app. The “Last Updated” date will always reflect the most recent version.

10. Contact Us

If you have questions or concerns about our Privacy Policy or data practices, please contact us:

📧 [email protected]